It was difficult much of the time to communicate with my daughter. She would either be quiet and non-communicative, or she would be angry and yelling at me. When she was quiet and withdrawn I learned to just sit and be with her until she was ready to talk. When she was angry I would often respond with anger until I learned the simple fact that anger either escalates or diminishes based upon the response. I learned to communicate by listening closely with empathy, and not automatically reacting without fully understanding what her immediate problem was. When I calmly responded she calmed down more quickly. I learned several techniques that I have described in an earlier section so I will not repeat them here. A key concept is that communication includes both listening and speaking. We all know that, but often our mind is busy forming a response rather than absorbing the significance of what is being said.